Office cleaning handles surfaces. Janitorial handles the building. Waste programs, floor care, washroom restocks, common-area maintenance, after-hours access, supply management — the operational layer that keeps multi-tenant buildings running. We’re a janitorial company serving Toronto and the GTA, built around the same idea as the rest of our work: the brief travels with the building, not the cleaner.
Janitorial service is the ongoing facility-maintenance side of commercial cleaning. Where office cleaning focuses on workspaces — desks, kitchens, meeting rooms — janitorial covers everything else a building needs to keep running: washroom restocks, floor programs, waste handling, common-area upkeep, light maintenance, security check-ins, after-hours access, scheduled deep cleans. It’s the layer property managers and facility teams rely on.
Most contracts blend the two. A property manager hires one vendor to do offices and the common areas. A multi-tenant building hires one vendor for everything outside the suites. A condo corporation hires one for lobbies, hallways, gyms, and amenities. The scope shifts; the operational standard shouldn’t.
“Commercial janitorial services” and “janitorial cleaning services” get used interchangeably in quotes, and that ambiguity is where contracts go wrong. Two vendors can quote the same building at the same rate and mean genuinely different work. Before comparing prices, it’s worth pinning down which of these are in scope and at what frequency:
Anything not on that sheet isn’t in the contract, whatever the conversation suggested. That’s the whole reason every scope sheet we issue is task-by-task and frequency-by-frequency: what’s on it gets done, what isn’t doesn’t get billed for.
Every janitorial program is built from your building’s specific scope sheet — the same document attached to your quote. It becomes the operational truth: what’s on it gets done, what isn’t doesn’t get billed for. Typical scope in a janitorial program:
Core janitorial services
Specialized floor care
Industry-specific janitorial
Seasonal and periodic
The reason most janitorial vendors get fired isn’t laziness — it’s that the building’s knowledge lives inside one cleaner’s head. The cleaner changes. The standard drifts. By month six, the program your contract describes and the program your tenants experience are two different things.
We do it differently. Every building we clean has a documented site brief — alarm codes, supply layout, IPAC protocols if applicable, access notes, the receptionist’s pet peeves, the tenant complaints we’ve already resolved. The brief stays with the building. Whoever shows up reads it before their shift. Full methodology here.
For property managers and condo boards, this also means the documentation you need is documentation we already keep:
You forward the log to your board or your tenant. We keep the file current.
Week 1. Site walk together. Every floor, every closet, every problem area. We note what your current vendor misses and what your tenants complain about most. The site brief gets drafted.
Week 2. You receive a detailed scope of work with task frequencies, a staffing plan, and a flat monthly rate. No surprises, no “plus materials” add-ons.
Week 3. Crew starts. You start receiving the visit log and photos. Your point of contact does quality walks during the first 30 days to confirm the transition is clean.
Day 30 decision point. If we’re not the right fit, we part ways — no cancellation fees, no contract penalties. The site brief is yours to keep. Take it to whoever you hire next.
Ongoing. Monthly quality reports. Quarterly reviews with you. Annual scope adjustments as your building changes — new tenants, new wings, new programs.
The GTA has dozens of janitorial companies. Most fall into three categories: 30-year incumbents with established client lists but rigid processes, franchise operations with national branding and locally-variable execution, and lean newer operations competing on price. We’re closer to the third category in age but built around an operational system that the first two haven’t bothered to put in place.
Where it matters:
Searching for janitorial services near me is really a search for two things: someone who can be on site quickly when something goes wrong, and someone who won’t treat your building as an afterthought on a long route. Distance helps with the first. It does nothing for the second.
The failure mode in janitorial isn’t a vendor who’s far away — it’s a vendor whose knowledge of your building lives in one person’s head. When that person leaves, the alarm code, the loading dock preference, the floor finish in the east corridor and the two things your office manager always complains about leave with them. You start over, and you’re the one doing the explaining.
That’s what the site brief is for. Every building gets a documented playbook — access, protocols, supply layout, past issues and how they were resolved — and whoever is on site reads it before their shift. Proximity gets someone there fast. Documentation is what makes the standard survive a change of personnel.
Practically, being nearby matters most for three things: an unscheduled clean before a client visit or inspection, a spill or leak that can’t wait for the next scheduled visit, and a walkthrough when something isn’t right and email won’t settle it. Those are the moments to ask a prospective vendor about — not the drive time on a normal Tuesday.
Janitorial programs run across the region, and what a program looks like changes with the building stock in each market:
We serve the Greater Toronto Area:
Alarm codes, supply layout, protocols, the receptionist’s pet peeves. Documented during onboarding. The crew reads it before every shift.
Every task, every frequency, attached to your quote. What’s on it gets done. What isn’t doesn’t get billed for.
Every visit documented with a task checklist and photos of key surfaces. You see what was cleaned, not just what was billed.
Office cleaning focuses on workspaces — desks, kitchens, meeting rooms, washrooms used by staff. Janitorial covers everything else a building needs: common areas, full floor programs, waste handling, supply management, light maintenance, after-hours access. Most multi-tenant buildings and condos need full janitorial; small single-tenant offices often only need cleaning. Many of our contracts blend both.
By square footage and scope. A 20,000 sq ft commercial building with daily janitorial typically runs $3,000–$5,000/month. Larger facilities with floor-care programs run higher. Smaller spaces with weekly service run lower. Every quote is custom and includes a line-by-line scope sheet. Full pricing breakdown here.
Yes. All cleaning chemicals, equipment, paper products, and consumables are included in your monthly rate unless you specify a preferred supplier. Specialty products like DIN-registered disinfectants for medical clients are part of the scope from day one.
We do this regularly. Most transitions take 5–7 business days. We coordinate with your current provider’s end date so there’s no gap. The site walk we do in week 1 picks up everything the previous vendor was missing — usually a lot.
Yes. Our medical and dental janitorial work follows Public Health Ontario IPAC standards and, for dental practices, the RCDSO standard — DIN-registered disinfectants, colour-coded microfibre, documented contact times, sharps awareness, full terminal cleaning. See our medical and dental cleaning service pages for protocol details.
We work with your building’s access protocols — key fobs, alarm codes, security check-in. All handled during onboarding and documented in your site brief.
The whole GTA. Our service area covers Toronto, North York, Vaughan, Mississauga, Brampton, Markham and Scarborough. We’ve structured the operation specifically so the same standard applies across locations — site briefs travel with each building, not with the crew.
Where staffing allows, yes — the same team stays on the same building. When the crew has to change, the next person reads the site brief before their first shift and follows the same protocol your previous crew used. The standard is documented, not held in someone’s head.
Related Guide
How much does commercial cleaning cost in Ontario? — per-square-foot and monthly pricing for offices, medical, retail, and warehouse spaces across the GTA.
Tell us about your building — size, tenants, current vendor, what they’re missing. Quote back within one business day with the full scope attached.
Or call us directly at (647) 864-5458 — Mon–Fri, 8 AM – 6 PM ET