The cleaning industry’s biggest problem is that the knowledge lives inside the cleaner’s head. When the crew changes — and it always changes — the standard walks out the door with them. We do it differently. The brief lives with the building, not the person holding the mop.
Ask any property manager what they hate about their current cleaning company. You’ll hear the same three things in different words: the crew changes constantly, the new person doesn’t know the building, and basic things keep getting skipped.
It’s not because cleaners are lazy. It’s because cleaning companies treat building knowledge as an oral tradition. The senior cleaner trains the junior cleaner on the job. The junior cleaner leaves four months later. The new junior gets a 10-minute walkthrough. The standard drifts. By month six, the cleaning the building gets has almost nothing to do with the cleaning the contract promised.
We built our operation around fixing that.
When you sign with us, we walk the site once with you, then write your building’s brief. Alarm code. After-hours access. Where supplies live. Which rooms get extra attention. The receptionist’s pet peeve. Holiday schedule. Tenant contacts. The things you’d have to explain twice a year if your cleaner kept changing.
The brief is yours. We maintain it. Whoever shows up to clean your building reads it before their shift. Not “tries to remember from training” — actually reads it.
The quote we send you includes a scope sheet — every task, every frequency, every surface. That sheet doesn’t get filed and forgotten. It becomes the checklist the crew works through on every visit. What’s on the sheet gets done. What’s not on the sheet doesn’t get billed for. No surprises in either direction.
Your crew documents key surfaces on every visit — washrooms, kitchen, lobby, anywhere we agreed needs evidence. You don’t have to take our word for it. You can see it.
If a tenant complains on Tuesday morning that the washroom wasn’t cleaned Monday night, the photo from 9:47 PM Monday is in your log. Either we did the work and the issue is something else, or we didn’t and it’s our problem to fix on our next visit.
The first time something goes wrong — a tenant complaint, a missed task, a damaged item — we log it. The fix gets logged too. Three months later when something similar happens, the cleaner reads the past issue and the resolution before walking in.
This is the part most cleaning companies skip. Issues live in email threads that nobody searches. New crew members never learn what their predecessor learned the hard way. The same mistakes get repeated forever.
You get access to your building’s record — the brief, the visit log, the photos, the issue log. Not on request. Always. Forward it to your boss, your board, your tenants. It’s your operational documentation. We just keep it current.
For office managers: the new crew member knows the building from day one. You stop being the explainer-in-chief.
For property managers: when the board asks “what does our cleaning vendor actually do,” you forward a link. They see the photos and the task log themselves. No more 30-minute meetings about whether the washroom got cleaned.
For dental and medical clinics: the IPAC protocol lives in your brief — DIN-registered disinfectants, colour-coded microfibre kits, terminal cleaning sequence. The next crew member follows the same protocol as the last one because it’s written down, not because we got lucky with hiring.
Hiring a cleaning company shouldn’t be a marriage. Here’s how onboarding works:
Week 1. Site walk, brief written, scope sheet finalized, COI delivered to your insurance contact if you need one named-insured.
Week 2. First cleanings begin. Crew uses the brief on every shift. You start receiving the visit log with photos.
Week 3. First quality review. We walk the site together. Anything that’s not landing gets adjusted in the brief.
Week 4. Decision point. If we’re not the right fit, we part ways cleanly — no cancellation fees, no contract penalties, no calls to convince you otherwise. The brief is yours; take it to whoever you hire next.
This is how we’d want to be onboarded if the situation were reversed.
Our pricing is per square foot, per visit — the same model the rest of the industry uses, except we attach the scope sheet so you can compare quotes line by line. Office cleaning typically runs $0.08–$0.15 per square foot per visit. Medical is higher. Warehouse is lower. Full pricing breakdown here.
We’ll send a written quote with the full scope and timeline so you can compare line by line.
Or call us directly at (647) 864-5458 — Mon–Fri, 8 AM – 6 PM ET